Firespawn Studios, Wickson.ai, and Wickson API Privacy Policy
Last updated 01/19/2026
Our Commitment to Privacy and Ethical Data Use
At Firespawn Studios, we value your trust and are committed to upholding rigorous standards of data privacy and ethical AI and product design practices. We want to assure you that we take your privacy seriously and have implemented measures to handle your data responsibly and transparently.
Contact Information
Should you have any privacy-related concerns or questions, please do not hesitate to contact us at sales@firespawnstudios.net.
Definitions
"Personal Information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, including but not limited to:
- Identifiers (name, email address, phone number, IP address)
- Customer account details
- Payment information
- Device and browser information
- Usage data and interaction metrics
- Communications preferences
- Service usage history
Data Collection Categories
We collect and process the following categories of data:
1. Account Information:
- Full name (if provided during payment processing)
- Email address
- Contact information
- Account credentials
- Payment information
2. Technical Data
- IP address
- Browser type and version
- Operating system and device type
- Time zone setting
- Location data
3. Usage Data
- Service interaction metrics
- Feature usage statistics
- Performance data
- Error logs
- Session duration
- Navigation patterns
4. Communication Data
- Support inquiries
- Feedback submissions
- Marketing preferences
- Service notifications
5. User-Provided Content
- Media files (audio, video, images, documents) that you upload to the Wickson API.
- Metadata associated with your uploaded files.
- Search queries submitted to the API.
We Respect Your Data
We do NOT engage in the selling of personal data. Your information is used solely to provide and improve your experience with our products.
How We Use Your Data
We use the data we collect for the following purposes:
- To Provide and Maintain Our Services: We use your uploaded content and search queries to generate embeddings, perform searches, and provide the core functionality of the Wickson API. We store your files to keep your embeddings up-to-date.
- To Improve Our Services: We analyze aggregated and anonymized usage data to refine our algorithms and user experience. This data does not include any personally identifiable information or the contents of any documents or media you upload.
- To Protect Our Services: We perform malware scanning on all uploaded files to protect our systems and other users. Files identified as malicious will be quarantined and may be deleted without notice.
- To Communicate with You: We use your contact information to send you service-related notifications, respond to your inquiries, and provide you with information about our products.
Your Content Stays Private
Uploaded media and content are not used beyond what is necessary to provide the Wickson API services to you.
We Exclude Personal Data from Training
Personal data and uploaded content through our API will not be used to train AI models. Our AI development efforts are supported by synthetic and publicly available datasets that do not compromise your privacy.
Your Data's Security is Our Focus
While no system can guarantee absolute security, we are dedicated to employing robust, enterprise-grade security protocols (such as encryption) to safeguard your data. We continuously work to protect your information with the same level of diligence we apply to ourselves.
International Data Processing
We process data in compliance with the relevant data protection laws in the jurisdictions of the United States, where we operate, including Canada, and Mexico.
Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will retain data that is important for servicing your Firespawn account and subscriptions to our products.
Data Retention Periods
Our system maintains strict retention periods for different types of data:
- Uploaded Files: Retained as long as your account is active to ensure your embeddings remain up-to-date. You can delete your files at any time through the API.
- API Keys: 90 days after regeneration or deletion
- Metadata and Vector Data: 30 days after deletion of the corresponding file or account.
- Usage Logs: 365 days (1 year)
- Transaction Records: 730 days (2 years)
User Rights
You have the right to access, correct, or delete your personal information, and to object to the processing of your data.
Data Breach Notification
In the event of a data breach, we will notify affected users in a timely manner, in line with legal requirements and best practices.
Third-Party Data Sharing
We do not share your personal data with third parties without your consent, except where required by law.
Children's Privacy
We comply with all applicable laws protecting children's privacy, including the Children's Online Privacy Protection Act (COPPA) in the United States, and do not knowingly collect personal information from children under the legal age.
Marketing Communication Choices
You can opt out of receiving marketing communications from us at any time. We provide convenient notification settings in the dashboard.
Cookies or Session Data Retention
The Service(s) may utilize functional, secure encrypted cookies stored in your browser for session management as well as the use of embedded analytics tools that help us gain insights into the functionality and performance metrics of our sites and Service(s). These third party analytics services may include, but are not limited to Google Analytics and Microsoft Clarity.
Analytics Data Collection and Use
Firespawn Studios is dedicated to enhancing your user experience while upholding our commitment to privacy and data protection. To this end, we collect only the analytics data across our products and services which are necessary to provide you, the customer, pertinent account metrics as well as improve our services.
Firespawn Studios does not train AI's on your queries, uploaded content, or the contents of your files, and we do not sell any of your information to third parties. We gather anonymized insights into feature usage, performance metrics, and error reports to continuously refine the functionality and stability of our services.
California Residents' Rights (CCPA/CPRA Compliance)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following rights:
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request the deletion of your personal information that we have collected from you.
- Right to Opt-Out: We do not sell personal information. However, we may share anonymized and aggregated data which cannot be used to identify you.
- Right to Correction: You have the right to correct inaccurate personal information that we maintain about you.
- Right to Limit Use: You have the right to limit our use and disclosure of your sensitive personal information.
To exercise these rights, please contact us at sales@firespawnstudios.net.
Mexico Residents' Rights (LFPDPPP Compliance)
Under the Ley Federal de Proteccion de Datos Personales en Posesion de los Particulares (LFPDPPP), residents of Mexico have rights to access, rectify, cancel, and oppose the processing of their personal data.
Canada Residents' Rights (PIPEDA Compliance)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), residents of Canada have rights to know about their personal information usage, challenge compliance, and withdraw consent.
Policy Updates
We will notify you of any significant changes to our privacy policy and explain the impact, if any, on your rights and obligations.
If you have any questions or require further information, please do not hesitate to contact us.